You can cancel your order within 24 hours of placing it. After this period, cancellations will no longer be accepted as processing begins.

How to Cancel Your Order Within 24 Hours:

1. Visit the Shine Jewelcraft site.

2. Go to the Account/Profile section.

3. Log in using your registered email address.

4. View your active orders.

5. Select the order you want to cancel and click the Cancel Button

If you need any assistance, feel free to contact us!

No, we provide free worldwide shipping. However, an additional charge applies if you select express shipping.

Once your order has shipped, you'll receive an email with details about our trusted delivery partner and your unique tracking ID.

How to Track Your Order:

1. Visit the “My Account” page and log in using the email you used to place your order.

2. Go to the “Order” section and click on “Track Your Order” to view real-time updates.

Stay informed and enjoy tracking your order! 🚚✨

Yes, you can update your shipping address after placing an order, as long as the package has not yet been shipped.

In the rare event that your package is lost in transit, please reach out to us at info@shinejewelcraft.com or through our Contact Us page. We will work with the shipping carrier to investigate the issue and find a resolution, which may include a replacement or a full refund.

All our items are custom-made to order and are generally non-refundable. However, if your order arrives damaged, defective, or different from what was described, we will gladly offer you a full refund or a replacement—whichever you prefer. Please contact us within 24 hours so we can resolve the issue for you.

Yes, we provide a warranty for all jewelry purchased from Shine JewelCraft, valid for 90 days or 3 months from the date of purchase.

Jewelry Care Tips

1. Store Properly – Always store your jewelry in a dry, air-tight container to prevent tarnishing and scratches. A jewelry box with separate compartments or individual pouches for each piece helps protect delicate designs and prevents tangling or damage.

2. Avoid Exposure – Keep your jewelry away from harsh chemicals, perfumes, lotions, and cosmetics, as these substances can cause discoloration and accelerate tarnishing. Always put on your jewelry after applying beauty products to minimize exposure.

3. Regular Cleaning – To maintain its shine, gently wipe your jewelry with a soft, lint-free cloth after each wear to remove oils and dirt. For a deeper clean, soak the piece in warm water with mild soap, then use a soft brush or cloth to clean any buildup. Rinse thoroughly and pat dry before storing.

4. Wear with Caution – Remove your jewelry before swimming, exercising, or cleaning, as exposure to chlorine, sweat, and household chemicals can weaken metals and affect the finish. Also, avoid wearing jewelry during rough activities to prevent accidental scratches or breakage.

By following these care tips, you can keep your jewelry looking beautiful and long-lasting for years to come! 😊

If you have any questions or need assistance, we're here to help! Feel free to contact us through the Contact Us form or email us at support@shinejewelcraft.com. We’re committed to responding promptly to ensure you have the best experience.