You can cancel your order through our website. Please note that the cancellation window is open until your order is processed. After that, we will not be able to accept cancellation requests.
Note: This policy does not apply to personalized orders.
To cancel your order, please follow these steps:
1. Visit the Shine Jewelcraft website.
2. Navigate to the Account/Profile section.
3. Log in using your registered email address.
4. Once logged in, you will see your active orders.
5. Find the order you wish to cancel and click on the cancel option, if the order has not been processed yet.
No, currently we only ship within United States.
We exclusively utilize the (USPS) United States Postal Service.
No, we offer free shipping in the USA via USPS First Class Mail. However, if you choose expedited shipping, there will be an additional charge.
All packages originate from the US. The estimated shipping time varies based on the location. Generally, packages within the USA arrive in 3-5 business days after they have been dispatched.
After your order ships, we’ll send you an email with all the information about our reliable delivery partner and your unique tracking ID.
To track your order follow these steps:
- Go to the “My Account” page and log in using the same email address you used to place your order.
- Navigate to the “Order” page and Click on the “Track Your Order” button to get real-time status of your order.
Enjoy tracking!
Certainly, adjustments to your shipping address can be made within a 24-hour window following order placement, provided that the package has not yet been shipped.
In the rare event that your package is lost in transit, please contact us at info@shinejewelcraft.com. We will investigate the issue with the relevant logistics and work towards finding a resolution, which may involve offering a replacement or issuing a refund.
We partner with USPS for our jewelry shipments. While we can request a specific delivery day/time from our partners, please note that this service is not guaranteed.
If you have any further questions or require assistance, please do not hesitate to contact us. Our commitment lies in providing swift responses. You can reach out to us via email at info@shinejewelcraft.com.
If you have purchased customized item(s), unfortunately, returns are generally not accepted unless your item arrives damaged or different from our product listing. However, we make every effort to ensure our items meet our customers’ expectations. If an item arrives with defects, please make sure to contact us within 7 days of delivery so that we can initiate a resolution.